Frequently Asked Questions

Frequently Asked Questionspopcorn-cell-phone

I had a password last year, but it won’t work this year. Why?

Last year our popcorn provider was Trail’s End.  With the change in providers no unit information carries over and the unit must be totally reentered, this includes logon information and passwords.

Why are there two separate order systems for Popcorn and Nuts?

The two companies have their own ordering systems and are trademarked protected.  While this does increase paperwork, we recommend that units still sell both to maximize their sales.

How do I check Online Sales?
Unit Kernels can click on “Online Sales” in the black navigation bar on the left.

I have a problem with my Prize Order. Who do I call for help?
If you need assistance with this process, please contact Supply Customer Service by phone 800-323-0736 or email customer.service@scouting.org.  They are very good about replacing damaged prizes, tracking lost orders, and just being helpful in general.  If you do not hear back from either contact, please contact Scott Arnold at the Pennsylvania Dutch Council Office.

I have a problem with my bill. Who do I call?

Call the Pennsylvania Dutch Council Office at 717-394-4063 between 8:30 AM and 4:30 PM, Monday through Friday.

We have sold out of some of our popcorn and nuts for our Show & Sell.  Can we get more?

Yes.  We normally have some additional product on hand during the Show & Sell portion of the sale.  Simply, contact the Council Office and we will coordinate getting you the additional product.

I ordered too much product for my Show & Sell. Can I return the extras to the council for a refund?

Yes. You may return product prior to Tuesday, October 29th, 2019, or before.  After 10/29 we cannot accept any more product and the unit will be billed for what had been signed out. Please plan accordingly. During the sale, if you know that you will have extra product, let your district kernel know. Other units in your neighborhood are often looking for extra product and they may be able to take some off your hands. We can arrange a transfer of popcorn from one unit to another.  Please, remember if you sign the Popcorn Waiver when placing your order or if products are damaged and you had not previously reported them you cannot return them.

I was previously enrolled in the Trail’s End Scholarship program.  Do I still need to file paperwork every year?

The Scout completes a Sales Achievement form.  Their participation was based on past sales and Camp Masters will honor their participation in that program.  Total Sales of CM items only must be noted on the form.  The Scout must fully participate in the Sale.    The Council will attach a copy of the report for the Scout’s scholarship fund (or some other document that verifies they are current participants in the scholarship program) and will sign the forms to verify accuracy.  We will submit this form along with all other $3000 Sales Achievement forms to Camp Masters.

For Scouts choosing to stay with the “scholarship” equivalent program, American Express Gift Cheques in the amount of 6% of their total sales (rounded to the nearest $10 increment) for the year will be issued to the Scout.  These Cheques can be cashed by the recipient and the money may be used in any manner.  Some put the money in interest bearing accounts, others use the money to purchase pre-paid college educations in the states that have such programs.  There are no restrictions on the use of the money.

NOTE: Only a Scout previously qualified and enrolled in the Trails End Scholarship program is eligible for the 6% Gift Cheques payment.  Qualified Scouts must choose the Gift Cheques payment or the CAMP MASTERS incentive program offered to all Scouts. Once an eligible Scout chooses the CAMP MASTERS incentives, he may not return to the 6% program in the future.

Important – In order to qualify for continuation, the Scout must submit a form the first year that the Council sells CAMP MASTERS.  If a Scout does not add his name to the list of participants for the 6% program then the next year he will not be eligible.  They are also required to participate/sell in the popcorn sale each year. To continue, they must not skip a year of selling.  The forms are due to Camp Masters no later than 12/23/19.

Can people order additional product from my unit after the official sale is over?

Yes, they can. We generally have some additional popcorn available through the holidays so please let us know your needs. Your customers can also log onto www.campmasters.org and purchase popcorn with a credit card. The product is shipped directly from Camp Masters to the customer AND your unit and Scouts receive credit for the sale. The Pennsylvania Dutch Council will distribute the appropriate commission to units on sales generated online year-round based on your overall commission.

Are product purchases tax deductible?

Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typically the difference in the amount you would normally pay if you bought a similar item at the grocery store vs. the price of the product you purchased. For online sales, Shipping and Handling charges are NOT tax deductible. We urge you to consult your tax professional to confirm this as well.

Military Donation:
When you purchase the Military Donation you are making a charitable contribution since you don’t receive actual product in exchange for your payment. This means that the purchase is 100% tax deductible. As always, make sure to double check this with your tax professional, as tax laws often change.